The situation with “Empire Today” is These are contracting smaller firms with no expertise to save cash, and we The shoppers are paying a lot of cash for mediocre work and repair.
The person managing my situation came in late and left early with out supplying me a get in touch with or eliminating the demand. I termed three times leaving work to rectify this make a difference. The have me utilizing in excess of 30 % of my credit card on a putting my credit in jeopardy. This really is beyond annoying as well as reps are unreliable and there is just one person who can cope with this Therefore if she goes on getaway I am just stuck. This practical experience was Terrible and I'd personally learn how to do carpets myself right before making use of them again. I have enough worry as a fresh homeowner this wasn't what I used to be expecting.
I contacted the supervisor, Stephanie with my issues. She mentioned that Emire would change the padding but I would need to pay for installation which would be about $four hundred.00. I previously had good quality padding and I wouldn’t should endure more price In the event your income rep took the time to clarify.
We all know that this continues to be a frustrating expertise, and understand that we’ve discussed possible methods along with you. When you carry on to get issues and/or worries remember to Call us at customersupport at emprie-today.com.
(2) the numerous makes an attempt to appropriate a very unsatisfactory set up of the carpet in the lounge and video game place has resulted in an item end that looks stretched and tattered as though it had been by now numerous years previous rather than a July five, 2017 install.
We all know delays are frustrating, and we sincerely apologize for your inconvenienced that this has brought about. We’ll be pursuing up along with you shortly to more focus on the completion of one's installation.
I mentioned oh no that’s your occupation. Nicely they'd not shift any home furnishings so my partner and I moved the many home furniture close to for the reason that we just wanted it accomplished and around with. The laminate fellas had to come back once because the initially guys ran out of fabric and went and purchased the incorrect shade so I'd two diverse colors during the kitchen area. Also my husband was not and is not allowed to raise extra then 10lbs. As he has rods, pins, screws all by his neck and back again as a result of a car incident. He is in discomfort because going the home furnishings. After i called the Pittsburgh Business office to complain I saved having informed we can’t do something for yourself . Eventually the dude did get in touch with and say I can provide you with a hundred and fifty.00 pounds I stated definitely for one hundred pc of our lives staying inconvenienced and my husband discomfort. The organization has extremely lousy Custer company. I am not asking for a hand out but I think that we really should be compensated better then that. I is not going to contend with your company ever again nor would I recommend your company. I'm pondering composing a thing into the BBB as well bring about what I've study and expert with your organization it surely is usually a+. Sincerely Vicki Battisti 814-650-XXXXX..
We’re dissatisfied to hear that you've got not been contacted in regards to this issue. We’ve Positioned your account, and we’ll be in contact with you Soon to further more go over your experience.
Several planks had been replaced. We noticed that the initial planks were not as shinny as The brand new kinds but was advised which the shinnyness would disappear after a handful of weeks. The new planks stood out so undesirable that we contacted empire all over again and this time we were being informed that we must Dwell with what was installed. This isn't satisfactory. I didn't pay back $ten,000.00 to just settle with this. The new planks that were set up is in the midst of our front room and is very apparent. The service ask for # is one-2980377160. I would like a connect with again as soon as possible.
For being straightforward along with you, at this stage, I think the top Answer can be for Empire-Today to come back to our household, get rid of all of the carpet and pads that you've set up. My good reasons are this:
To the point The incorrect flooring was place in my dwelling. read more No calls stating it will be solved. I've identified as quite a few instances no resolution as of nonetheless. My calls to customer care have I been dropped, chilly transfers or, will contact back again. this this is the very last variety that I received as being a situation quantity.–1-346905XXXX, Lookinv ahead to getting this concern solved.
She stated she sits suitable driving Justin and she or he is sorry if it came off like that from his empire today carpet and flooring conversation, I stated that may be ok I have all of it doXXXXented including our dialogue. I need my money back I will employ the service of somebody else to come in and rip this out and do it suitable. I asked for they Make contact with me back again right before near of business on Wednesday 12/six/2017
10a.) The good thing is I operate from home if not I’d have had to have take a 7 days off for this particularly modest task.
I have named 5 instances to discover wherever my refund is and preserve staying advised the Verify is during the mail. I known as today and was hung up on twice. I is going to be filing a criticism with the Better Small business Bureau as well as going to smaller claims court on Monday December 4th. Your customer support is atrocious!